Frequently Asked Questions (FAQs)
1. Once bought, how much time will it take for the artwork to reach my delivery address?
Once the payment is credited /order is confirmed (in case of COD), we will initiate the shipping process. The artworks will be released for shipping within 1-2 working days from the gallery. An email will be sent with the tracking code of the parcel and depending on the location of the delivery address an estimated delivery time will be mentioned as received by the courier company.
2. I wish to buy a painting; can a better price be negotiated?
Prices on our website are fixed unless a discount code has been issued by SHSWorks for purchasing an artwork online. Please note that the provided discount code shall be valid only on a single transaction.
3. What is the sequence of events once I order a painting?
Once you order a painting online, a confirmation email will be sent to the given email address with details regarding the purchases. Once the payment has been made and/or order has been confirmed, we will initiate the packing and shipping process. The same will be informed to the client via an email. Once the artwork is shipped, a tracking code will be provided to the customer for tracking the package.
4. How can I confirm the authenticity of the artwork?
Along with the artwork purchased, SHSWorks will also provide you with an authenticity certificate which is signed by the artist. The signature is a confirmation of the originality of the artwork. Please note that SHSWorks deals with artists and all the certificates are signed by the artist and received by the gallery with trust and in good faith.
5. How can I get to know about the new arrivals at the gallery?
All new artworks will be uploaded under the âNew Arrivalsâ section on the homepage of the website.
6. Is it possible to buy an artwork to be shipped internationally?
Yes, we do ship internationally. Packing is done as per international shipping standards to ensure that the artwork is not damaged in transit. Additional shipping charges are applicable and are not a part of the artwork price. This charge varies, depending on the delivery location.
